Refund policy

Return & Refund Policy – Delisoga Pakistan

At Delisoga Pakistan, we want every customer to receive the right product in perfect condition. If something goes wrong, we’re here to help.

7-Day Return & Replacement Window

You can request a return, replacement, or refund within 7 days of receiving your order only if:

  • You received a broken or damaged item

  • You received the wrong product (not the one you ordered)

We do not accept returns for change of mind.

Required Proof (Very Important)

To process any return or refund, you must provide:

✔ Parcel Opening Video

  • The video must show the complete unboxing from the sealed package.

  • Your Order ID or your name should be visible or mentioned in the video.

  • The video must clearly show the issue (broken item, wrong item, etc.).

Without proof, we cannot process any claim.

Return/Refund Procedure

  1. Record a clear parcel opening video with order ID or your name.

  2. Send the video to us on:

  3. Our team will verify the proof.

  4. After verification, we will offer one of the following based on your preference:

    • Replacement (same exact item)

    • Exchange (another available item)

    • Refund (sent to your bank account or mobile wallet)

Important Notes

  • Item must be unused and in the same condition as received (except for damage issues).

  • We do not offer returns for minor color shade differences due to lighting/screen variations.

  • Claims without a proper parcel-opening video will not be accepted.

Need Help?

For any support, feel free to contact us: